1. Introduction Welcome to Empathy-Nurse Care Services (ENCS). By accessing our services, you agree to be bound by the following terms and conditions. These terms apply to all clients, caregivers, employees, and affiliates engaging with our services.
2. Services Provided ENCS offers a range of disability and nursing support services, including but not limited to:

• Assistance with personal activities (standard and high support)
• Community nursing care
• Travel and transport assistance
• Daily tasks and shared living support
• Development of life skills
• Household tasks
• Participation in community activities
• Group and centre-based activities

3. Client Responsibilities Clients receiving services from ENCS agree to:

• Provide accurate and up-to-date personal and medical information.
• Treat caregivers and staff with respect and dignity.
• Inform ENCS of any changes in their care needs or circumstances.
• Comply with service agreements and scheduled appointments.

4. Service Agreements A written service agreement must be signed before services commence. This agreement outlines the scope of services, fees, responsibilities, and cancellation policies.
5. Fees and Payments

• Fees for services will be discussed and agreed upon prior to commencement.
• Payments must be made as per the agreed schedule outlined in the service agreement.
• Any outstanding payments may result in suspension of services.

6. Cancellations and Refunds

• Clients must provide at least 2 weeks notice for cancellations.
• Failure to provide timely notice may result in charges for the scheduled service.
• Refunds or adjustments will be handled on a case-by-case basis.

7. Confidentiality and Privacy ENCS is committed to maintaining the confidentiality and privacy of client information. Personal and medical information will only be shared with authorized personnel for service provision purposes.
8. Workplace Conduct and Safety

• ENCS employees are expected to adhere to professional conduct and ethical standards.
• Clients and staff must ensure a safe and respectful environment for service provision.

9. Termination of Services ENCS reserves the right to terminate services if:

• A client fails to comply with terms of the service agreement.
• There is a risk to the safety of staff or other clients.
• Payments are consistently overdue.

10. Complaints and Feedback Clients are encouraged to provide feedback or lodge complaints via:

• Phone: 1300 0168 58
• Email: info@empathynursecareservices.com.au
• In writing to: 22 Hansel Drive, Werribee, VIC 3030

11. Amendments to Terms ENCS reserves the right to update these terms and conditions. Clients will be notified of any changes in writing or via the ENCS website.
12. Governing Law These terms and conditions are governed by the laws of Victoria, Australia.

By engaging with Empathy-Nurse Care Services, you acknowledge and agree to these terms and conditions.